The QPSMR Companion CATI and Telin programs are especially designed for telephone interviewing.

Companion

Companion CATI (with Telin)

Comprehensive telephone interviewing solution

Sample management and quota control

Appointment facilities

Includes all Extended Companion facilities

The program includes all the facilities for questionnaire design, data handling and analysis in the Extended Companion.

Furthermore, interviewers can use the QPSMR Telin (classic) software to quickly collect CATI data.

In addition to handling telephone surveys, Companion CATI can also process paper and CAPI surveys and Companion Reflect files for end-user analysis.


Facilities

Sample management

The program automatically presents contact (sample) details to interviewers; you may select respondents by sample point(s) if required.

Interviewing

Interviewing with QPSMR Telin (classic) software is fast and fully controlled. Companion automatically issues serial numbers. In addition, the program will collect the station and user numbers, the date, duration, status of the interview and other quality control information upon completion of each interview.

Quota control

Companion CATI has full quota control facilities. The supervisor decides the quotas required. As a result, after each quota check the interview will continue, or terminate if the quota has been filled.

Appointments

Companion CATI can easily handle appointments; consequently, if part way through a questionnaire a respondent asks to continue the interview at some other time.

Interviewers can also decide the appointment priority and set a call time delay; they can request a “respondent history” where dates and times the interview has previously been tried, and shows the call results. You may also add comments about the respondent.