The QPSMR Companion CATI and Telin programs are especially designed for telephone interviewing.

Companion

Companion CATI (with Telin)

Comprehensive telephone interviewing solution

Sample management and quota control

Appointment facilities

Includes all Extended Companion facilities

All the facilities for questionnaire design, data handling and analysis in the Extended Companion are included.

The QPSMR Telin (classic) software is used by interviewers to quickly collect CATI data.

In addition to handling telephone surveys, Companion CATI can also be used to process paper and CAPI surveys and Companion Reflect files, for end-user analysis.


Facilities

Sample management

Contact (sample) details are automatically presented to interviewers; respondents may be selected by sample point(s) if required.

Interviewing

Interviewing with QPSMR Telin (classic) software is fast and fully controlled. Serial numbers are automatically issued and the station and user numbers, the date, duration, status of the interview and other quality control information is automatically collected by the program each time an interview is completed.

Quota control

Companion CATI has full quota control facilities. The supervisor decides the quotas required. After each quota check the interview will continue, or terminate if the quota has been filled.

Appointments

Companion CATI can easily handle appointments; if part way through a questionnaire a respondent asks to continue the interview at some other time.

Interviewers can also decide the appointment priority and set a call time delay; they can request a “respondent history” where dates and times the interview has previously been tried, and the call results are shown. Comments about the respondent may also be added.